13963536898
Service Commitment
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Our company always focuses on customers and strives to improve product quality and service level. With the goal of zero product defects and zero customer complaints, we solemnly make the following commitments:

1、 Pre sales service
(1) According to user needs, help customers choose suitable products, correct specifications, and models.
(2) Warmly receive customer visits, quickly handle user calls, letters, faxes, and inquiries.
(3) Free training for users on cable knowledge and cable professional technicians.
2、 In sales service
(1) Strictly follow the technical requirements of the contract and relevant national standards to organize production, ensure quality and quantity, and deliver on time at the agreed location.
(2) According to user requirements, free training will be provided on cable laying, usage, maintenance, and other related knowledge, and on-site guidance will be provided to users on correct construction.
3、 After sales service
(1) Our company implements a 24/7 service system. Upon receiving notification of user service needs, our company guarantees to respond within 24 hours. If someone needs to be sent to handle it, the company will immediately send someone to the site for service or provide a satisfactory response.
(2) Our company establishes user profiles and regularly contacts users in writing and by phone to solicit their opinions and suggestions. We collect and analyze the suggestions and quality issues raised by users, continuously improve the company's management, further enhance product and service quality, pursue excellence and beauty, and meet the needs of users.